So I check my postal mail today, and what do I find: an advertisement for Best Buy for Business, a catalog order-by-mail scheme that uses the Best Buy logo and appears to bear all the markings of CDW or Insight. Heavy discounts. Glossy pages. No-haggle pricing.
Does this mean that, judging by Best Buy's track record, we can expect to have our customer service questions taken by snotty high school kids who don't have half a clue about the products in question? I have such a hard time just getting an equivocal answer from the people that work at Best Buy. Are the Geek Squad geeks (who have maybe two thirds of a clue) really going to steer your small business into IP telephony, as the advertisement indicates? Doubtful... Being a Geek Squad ensign is how college kids spend their summers, and how community college kids spend their winters.
Anybody order from Best Buy for Business yet? Give me comment and let me know your experience.
Best Buy for Business? Oh, this can't be good...
Reader Comments
(Page 1)2. Best Buy for business has a call centre here in Montreal operated by the same folks that ran MicroWarehouse there before it was purchased by CDW.
They are in the same facility and have many of the same employees. A good number of them are also formerly of Insight.
3. I've ordered through Best Buy for Business and was not only impressed. I dropped my CDW rep. Having a store presence, onsite consultants and a great rep when I call are huge bonuses that no one else is offering. I think that Best Buy is definitely apart from other resellers.
Posted at 1:25PM on Aug 23rd 2006 by James Burrows
1. I don't see how this can help the VOIP industry :-(
Neal Saferstein
Posted at 2:24AM on Jun 17th 2006 by Neal Saferstein